The terms and conditions governing the use of our services
2026/10/02
These Terms of Service ("Terms") govern your use of our website and services. By accessing or using our services, you agree to be bound by these Terms.
WhatAisle provides online, self-service software for creating a store page, drawing its floor map and managing shelf photos. Store owners and their authorized staff create and maintain their store content using these tools.
Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that our services will be uninterrupted, secure, or error-free.
When you create an account with us, you must provide accurate and complete information. You are responsible for safeguarding your account and for all activities that occur under your account.
The standard subscription is CA$199 for one calendar month or CA$1,999 for twelve calendar months, starting on the successful payment date. These prices exclude applicable taxes; checkout shows the taxes and total before payment. Valid promotions, if any, are subject to the price, currency, service period and next charge date shown at checkout before payment. New subscriptions are charged in Canadian dollars. A subscription first paid in another currency keeps that currency, including when changing between monthly and annual billing.
Existing confirmed service periods remain valid. Switching plans, canceling or restoring service does not automatically grant a promotional extension.
Subscriptions renew automatically unless canceled. Owners can schedule a monthly or annual plan change in their dashboard. The change starts after the current confirmed service period ends, with no immediate charge. Canceling renewal also cancels a scheduled plan change and preserves access through that period. Refund requests are reviewed manually; canceling or switching plans does not automatically issue a refund. Contact support@whataisle.com for assistance.
If a renewal payment fails, we notify the account email and allow seven days of continued service. When service stops, public product finding and staff scanning are suspended. Data remains available for restoration for three calendar months from the actual service end, rather than from the cancellation request. Restoration during that period requires a new payment and begins a new service period on that payment date, without charging for the suspended time or automatically granting a promotional extension.
After the retention period, store data becomes eligible for manual cleanup. We do not send a retention-expiry email. Cleanup ends self-service restoration; it is not an automatic deletion of all account, billing, backup or archived files. Contact us for questions about those records.
The store address and product-finding page are public. Before the first floor map is confirmed, visitors can use a drawing canvas; anonymous drafts stay on that device. Saving the first map and accessing the staff workspace require the store password to be verified by the server. Owners manage the store name, password and published map from their account dashboard. The store address is permanent. Owners are responsible for sharing their workspace password with authorized staff; changing it signs out existing staff sessions.
Our website and its original content, features, and functionality are owned by us and are protected by international copyright, trademark, and other intellectual property laws.
You retain all rights to any content you submit, post, or display on or through our services. By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and distribute your content.
You agree not to:
We may terminate or suspend your account and access to our services immediately, without prior notice or liability, for any reason.
In no event shall we be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use our services.
We reserve the right to modify these Terms at any time. If we make changes, we will provide notice by posting the updated Terms on this page.
If you have any questions about these Terms, please contact us.